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Our refund policy has been devised to define the situations under which TPD will provide a refund, the procedure for claiming a refund and the responsibility of TPD in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
Filing a Complaint
At TPD we take every project with the final product in sight. We will provide you one demo website. You need to check all website features properly. Once we will get approval from you we will start the work. Once the work started, you require any amendment only if possible from our end will be with extra charges . Our every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered as per policy.
Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious days to write to us at b2c@micronetgroup.co.in for a final dialogue prior to requesting a refund. Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Eligibility for refund
At TPD every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
Website
Web / Graphic design
Delivery Time
Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
No refunds: If the project has been completed and uploaded on the server.
Web programming
Full refund: If the project has not been initiated.
There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.
Partial refund will be issued as per the judgment of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by TPD taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
Applicability of the Delivery Policy
NOTE: TPD’s delivery commitment is subject to:
A project is not taken to be void unless the agreed upon payments are clear.
Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to TPD.
If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, TPD is not liable to follow its delivery or refund commitments.
There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Processing of Refunds
The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.
And The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by cheque only.
Changes
TPD may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of TPD website after any such amendments automatically implies your acceptance of the same thereof.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly e–mail us at b2c@micronetgroup.co.in
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